Meet the 2019 Executive Management Team


The Common Manual Governing Board is pleased to introduce the Executive Management Team (EMT) for 2019. The EMT provides leadership for the Governing Board and coordinates the annual update and production of the Common Manual.

Governing Board Chair – Michelle Hansen

Michelle Hansen is the Manager of Claims Review for Utah Higher Education Assistance Authority (UHEAA) and the Ombudsman for UHEAA. Michelle has been with UHEAA for 30 years. For over fifteen years, Michelle has been an active member of National Council of Higher Education Resources (NCHER). She currently participates on the Student Loan Ombudsman Caucus and is on the NCHER Program Regulations and Policy Committee. Michelle has represented UHEAA on the Common Manual Governing Board since 2011. She was the Governing Board Chair in 2012 – 2014 and has been the current Governing Board Chair since 2017.

Treasurer – Jan Jacobson                                            

Jan Jacobson is the Director of Customer Service for Educational Credit Management Corporation (ECMC). The customer service department responds to inquiries from borrowers, lenders/servicers, and other entities, processes discharges, Title IV requests, handles repurchase accounts, and a myriad of other functions. Jan has been with ECMC for 21 years. Jan also has experience with claims, default prevention, and ECMC’s bankruptcy department. Prior to ECMC, Jan worked at Sallie Mae, in servicing management positions.

Governing Board Chair-Elect – vacant